Golden Week Holiday Notice
NOTICE

Shipping and Customer Service During the Golden Week Holiday

Please note that our shipping operations and customer service will be suspended during the Golden Week holiday period. Orders placed between Friday, May 1, 2026 and Wednesday, May 6, 2026 will be processed and shipped sequentially starting from Thursday, May 7, 2026. Please be aware that shipping may take longer than usual during this period.

Inquiries from the customer service form, as well as requests for order cancellations and returns received during the holiday period, will also be handled sequentially from Thursday, May 7, 2026.​

We sincerely apologize for any inconvenience this may cause and appreciate your kind understanding.

Shipping & Customer Service Suspension Period Saturday, May 2, 2026 – Wednesday, May 6, 2026

---------------------------------------------------------------

Notice of Shipping Fee Revision ​

​

Due to the recent rise in delivery and transportation costs, it has become difficult to maintain our current “free shipping on all orders” policy through corporate efforts alone. We regret to inform you that we will be revising the shipping fees for our online store as follows:​

​

Current: free shipping​ Revised: flat rate of 770JPY (tax included) will be applied.​ free shipping on orders over 30,000JPY (tax included)​

​

Effective Date:​

Wednesday, April 1, 2026, at 17:00​

​

We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding.​ We remain committed to improving our services and greatly appreciate your continued support.

________________________________________________​

[Fraud Alert] Warning About Fraudulent Websites​

​

We have confirmed the existence of unauthorized websites impersonating our company. Our official online store is available only at the following URL:​

https://www.furla.com/jp/ja/​

Please ensure that you check the URL carefully before making a purchase.

________________________________________________ 

[Fraud Alert] Impersonation Accounts Pretending to Be Furla Are Sending Scam DMs

We have confirmed multiple cases of impersonation accounts on social media pretending to be Furla staff and sending direct messages (DMs) with fraudulent intent. Unfortunately, there have been actual incidents where individuals have fallen victim to these scams.

Furla never sends individual DMs from its official social media accounts requesting payments under the guise of collaboration fees or similar. These messages are highly suspected to be attempts to steal money or personal information. Please do not click on any links or enter any personal information on websites you are directed to from such messages.

  • Official Email Domains: xxx@furla.com / xxx@consultant.furla.com

Any email address not using the above domains such as furlaofficial.jp@gmail.com is not from Furla and should be considered fraudulent.

If you receive a suspicious email or direct message (DM), please consult Furla’s customer service before clicking any links.

  • Official Social Media Account:

LINE：https://page.line.me/012vyqbu

TikTok：https://www.tiktok.com/@furla

Facebook：https://www.facebook.com/FurlaJapan

Instagram：https://www.instagram.com/furla/

*Furla’s official social account does NOT contain symbols such as underscores _, hyphens -, or numbers.

Furla is actively sharing information with the Cybercrime Reporting and Consultation Desk of the Tokyo

Metropolitan Police Department, but please be aware that these scams may be repeated under different names or identities.

If you have already clicked a link or feel concerned, we strongly recommend contacting:

​____________________________________________

( June 17 2025 updated)

Notice of Office New Location

We would like to inform you that our office will move to the following location as of July 7.

New address: Sumitomo Fudosan Harajuku Building 15F, 2-34-17 Jungumae, Shibuya-ku, Tokyo 105-0001

Starting date: July 7

________________________________________________

【Warning】 Fraudulent Websites Fraudulent Furla websites have been recently reported. Please note that our official online site is the URL below: https://www.furla.com/jp/ja/ Please kindly check the URL before purchasing to prevent any cases of fraud.