CONTACT US

We are pleased to assist you via telephone, live chat, or email.

Telephone: 0120-951-673

Operating Hours: Weekdays from 10:00 AM to 6:00 PM (excluding weekends and public holidays)

For inquiries via email, we aim to respond within 24 hours. Please kindly note that during peak periods such as holidays, sales events, or promotional campaigns, response times may be longer.

For immediate assistance, we invite you to visit our FAQ page, where you can find helpful information about the Furla Online Store and online shopping.

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Year-End and New Year Holiday Closures and Service Suspensions​

• Shipping suspension：December 31, 2025 (Wed) – January 4, 2026 (Sun)​

• Gift-wrapping service suspension：December 26, 2025 (Fri) – January 12, 2026 (Mon)​

• Online store inquiry suspension：December 31, 2025 (Wed) – January 4, 2026 (Sun)​

• Suspension of retail store inquiry support: December 23–24 and December 27, 2025 (Sat) – January 4, 2026 (Sun)​

Inquiries received during the holiday period will be answered sequentially from January 5, 2026 (Mon). Please note that responses may take longer than usual. If inquiries regarding retail stores are mistakenly sent to the online store CS, they will be forwarded and responded to by the appropriate team after January 5, 2026 (Mon).​

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For more details regarding the year-end and New Year period, please refer to the notice: https://www.furla.com/jp/en/eshop/jp-notice-page1/